Welcome!

RoundPoint Mortgage Servicing LLC is excited to welcome our new customers to the Family!

  Has your loan recently transferred from another servicer?

Welcome!

WHO WE ARE

We're RoundPoint Mortgage Servicing LLC and we're on a mission to serve our homeowners and all of their homeownership needs.

  As a large, non-bank mortgage servicer,  we are committed to delivering exceptional service for our customers.


Transferred from another Servicer?

Let's take a closer look at the loan transfer process:


Note: If your loan is transferring FROM RoundPoint Mortgage Servicing LLC to a new servicer instead, get more info here.

 

Transfer Steps


STEP 1:

Your previous servicer sends you a goodbye letter informing you of the transfer. During this timeframe, you may also have received a welcome email from us explaining next steps.

 

STEP 2: 

We formally begin the onboarding process.

 


STEP 3: 

You may receive a welcome call from us. We use this as an opportunity to introduce ourselves and answer any questions you may have.
Please note: You will NOT be able to set up your online account until the last day of this period.

 

STEP 4:

Keep your eye out for a welcome letter and an email from us providing you with your new account information. We'll also mail your first RoundPoint Mortgage Servicing LLC billing statement at this time.

 

 



Access to Online Account

Servicing Digital - Your Online Account

Servicing Digital

Online account management made simple!

Servicing Digital is our custom-built online portal for efficient self-service.

Get insightful loan data, download mortgage documentation, make payments, and much more—all at the click of a button. Learn More


Click below to log in or set up a new account today. 
Sign In Now

 

Download the App Now!

Download the RoundPoint Mortgage App from the App Store

 

Download the RoundPoint Mortgage App on Google Play

 

We're Here to Help

Frequently Asked Questions

You can retrieve your new RoundPoint Mortgage Servicing LLC loan number with just a few steps. Click here to get started.
• After you're officially brought on as our customer, you can set up an online account. The process is quick and easy!
• Register as a new user, and you’ll be on your way to reviewing your mortgage loan information, updating your contact information, viewing eStatements, and more.
• If you anticipate paying off your loan due to sale or refinance before the transfer date, please ensure funds are sent to your previous servicer.
• If you anticipate paying off your loan due to sale or refinance after the transfer date, please contact us to request a payoff quote.
If you recently sent a payment to your previous servicer, that’s okay. They will return your payment to you or forward it to us. If they send it to us, we’ll apply your payment to your mortgage effective the date they received it.
You will receive your first RoundPoint Mortgage Servicing LLC billing statement toward the middle of the month. But, you don’t need the billing statement to make your payment. You can pay online or call 877.426.8805 at any time to make a payment

Note: Please be advised the billing statement may have generated before your first payment posted with RoundPoint Mortgage Servicing LLC, causing the statement to show due for two (2) payments. For the most up-to-date account information, please log into Servicing Digital and review your account dashboard. Your next month’s statement will reflect all payments credited to your account. 
We offer a variety of convenient payment options. We encourage you to explore your options.
• Please contact your third party bill pay service to update the payment information to reflect RoundPoint Mortgage Servicing LLC as your new servicer.
• RoundPoint Mortgage Servicing LLC also offers a variety of convenient payment options. We encourage you to explore your options.
If you have mortgage life or disability insurance or any other type of optional insurance, please know the transfer of servicing rights may cause your policy to be at risk of cancelation. To discuss options for maintaining your optional insurance coverage, please contact the carrier directly.
• We will work with your previous servicer to obtain information related to your insurance claim as part of the service transfer.
• A RoundPoint Mortgage Servicing LLC agent will review the information and contact you right away to discuss the transition, the status of your insurance claim, and the remaining steps to resolution.
After you've set up your online account, please review the tax information to make sure all parcels are listed. If any parcels are missing, please forward your tax bill to taxes@roundpointmortgage.com to have them added. Only parcels listed are included in your escrow payment and will be paid on your behalf.

You can contact your Insurance carrier to ensure they have RoundPoint Mortgage Servicing LLC mortgagee clause listed below:

RoundPoint Mortgage Servicing LLC
Its Successors and/or Assign (ISAOA)
As their Interest May Appear (ATIMA)
P.O. Box 10210
Daytona Beach, FL 32120-0210

If your loan transferred to RoundPoint Mortgage Servicing LLC, you can find answers to common questions below. You can also visit the New Customers page to learn more.
Service Transfers are a common occurrence in the mortgage industry. There is nothing a customer does to cause a transfer. RoundPoint Mortgage Servicing LLC
The only thing that changes during a service transfer is who manages the loan:

  • Who you make your payments to
  • Who manages your escrow
  • Who manages all your questions/account concerns

Please be assured the transfer of your mortgage loan does NOT affect any term or condition of the mortgage agreement. However, the transfer could impact fees charged by the new servicer to perform certain activities.
Setup an online account!

Please visit our online platform, Servicing Digital, for the following:

  • Free online payment and automatic monthly payment options
  • Review account information
    • Escrow Transaction History
    • Payment History
    • View documents
    • Register for electronic statements
    • Update personal information
    • ...and more
For your security, your personal banking information will not transfer to us from your previous servicer. However, setting up automatic withdrawals with us is simple. You can get started online today.
• All of your loan terms, including your due date and grace period, will remain the same after your loan transfers to RoundPoint Mortgage Servicing LLC.
• Please know, the transfer of servicing rights never affects loan terms, regardless of the mortgage servicer.
There are no fees associated with the transfer of your loan.
• We will work with your previous servicer to obtain information related to your COVID-related forbearance or workout plan as part of the service transfer.
• A RoundPoint Mortgage Servicing LLC agent will review the information and contact you right away to discuss the transition, the status of your COVID-related forbearance or workout plan, and the remaining steps to resolution.
• We will work with your previous servicer to obtain information related to your loss mitigation workout solution as part of the service transfer.
• A RoundPoint Mortgage Servicing LLC agent will review the documentation and contact you right away to discuss the transition, the status of your loss mitigation workout solution, and the remaining steps to resolution.
• If you were working with your previous servicer on any of the following processes: CEMA request, partial lien release, subordination, recast, PMI removal, Insurance Claim, Successor In Interest authorization, or identity theft, please know we will work with your previous servicer to obtain related information as part of the service transfer.
• A RoundPoint Mortgage Servicing LLC agent will review the information and contact you right away to discuss the transition and the remaining steps to resolution.

Still have questions? Browse more FAQs here.