Impacted by a Natural Disaster?

We can help you navigate your options

How Can We Help?

If your home has sustained damage due to a weather event or other natural disaster:

  • Immediately contact your insurance company to get your claim started. Part of this process will be working with your insurance adjuster to document the damage before you can begin repairs.
  • After your claim has been approved, download RoundPoint’s “Insurance Claim Form” and return it to us with the requested information so we can assist you further.
  • Your mortgage company's name may appear on your insurance claim check, indicating that the lender has a financial interest in the property. Our shared goal is to have your property repaired as soon as possible.
     

 

If your finances have been impacted due to a weather event or other natural disaster:

  • You may have additional assistance options if your area is declared a FEMA disaster area. We will send communications via email and text message about how to apply for these options.
  • To apply for mortgage assistance, login to your online Servicing Digital Account, select “Account Management,” and then “Request Assistance.”
  • USA.gov offers helpful resources to get assistance with utility bills, credit card payments, student debt, and even auto loans after a disaster. Click here to learn more.

Contact RoundPoint

If you would like to contact RoundPoint, call us at 877.426.8805. Our customer service team is available Monday through Friday from 8 a.m. to 9 p.m. and Saturdays from 10 a.m. until 3 p.m. ET.

Be Prepared

Many natural disasters happen without warning, but there are steps you can take to prepare for the unexpected:

  1. Sign up for RoundPoint's online Servicing Digital Account and download the RoundPoint Mortgage App, where you can easily view your mortgage information and enroll in paperless billing.
  2. Plan for a natural disaster and understand what to do in its aftermath by following the MBA's Disaster Recovery Resource Paper.
  3. Pay attention to weather reports and listen to local officials for updates and instructions.
  4. Download the FEMA app to your mobile phone to receive real-time alerts and access FEMA resources. 
  5. Create copies of your insurance policies and personal documents and store them in a password-protected digital space.
  6. Review your homeowner’s insurance. RoundPoint has teamed up with Matic Insurance* to provide you with instant access to personalized quotes from Matic’s network of over 40 carriers. Call Matic at 877.685.2311 to get a free quote, or get started by clicking here.

 

 

 

*Matic Insurance is not affiliated with RoundPoint Mortgage Servicing LLC, its affiliates, or subsidiaries. RoundPoint Mortgage Servicing LLC does not guarantee nor is it responsible for the entities, agents, contractors, services, products or plans described herein. RoundPoint Mortgage Servicing LLC is compensated for its endorsement of these insurance products (“Products”). Purchase of the Products is optional and is not required by the terms of your mortgage loan. If you purchase the Products, the payment obligations for the Products will not be secured by your home. You are responsible for the evaluation, selection and suitability of the Products.